Refund policy

EARRINGS, INITIALS AND CUSTOMIZED PIECES ARE FINAL SALE

We have an exchange policy only, which means you have 7 days after receiving your item to request an exchange or a store credit. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need  proof of purchase.

To start an exchange, you can contact us at shopalexandramadison@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.